Funny complaints from hotels & suppliers

We all learned by now that tourists are encouraged to make complaints on-spot, regarding a touristic service to solve their problems.We also learned in my previous articles that some complaints from the tourists are really funny and worth telling.But did you know that hotels and suppliers of all sorts make complaints about the tourists also?…

The Book-out in Paris

In this post I will talk about the book-out situations, I will define the book-out, how I treat book-outs, how I handle this situation, there will be a few examples of book-outs into the next parts of the Book-out posts. As I said in the previous post the situations are real but the name of…

The Emergency Shift at my TA Hotel Office

This is for my dear friends and colleagues… Since our Emergency shifts are very interesting and I burst of inspiration why not share with you also. In the next post, I will explain to you how do I proceed with the emergency shift, how I treat problems and situations, a few dialogues between me and…

What’s new today at my TA-Hotel office

The birds were singing, the sun shines, all well and good, I was drinking my coffee slowly and calm, I opened the system… What a wonderful Saturday when everyone is enjoying the sun and the beginning of spring, only I had to be at the fice on the emergency shift… Looking from the 10th floor…